Job openings for call centre executive in chennai

Urgeent llooking fo Female call center executive in Chennai

SALARY : 15K TO 20K

Exp.1TO 2 yrs

Responsibilities

 Managing large amounts of inbound and outbound calls in a timely manner
 Following call centre “scripts” when handling different topics
 Seize opportunities to upsell products when they arise
 Attracts potential customers by answering product and service questions, suggesting information about other products and services.
 Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller.
 Update customer information in the customer Sales & Service database during the call
 Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
 Ensuring timely and professional responses to all Enquiry, Complaints, Requests and Queries received.
 Resolve customer complaints via phone, email, mail or social media
 Work with Sales Team and Service manager to ensure proper the action has been taken for that call.
 Identify and assess customers’ needs to achieve satisfaction
 Salary may be varied around 15 to 20K based on the candidate experience
 Working hours for Customer support executive are generally 10am to 06.30Pm
Requirements

 Excellent verbal and written communication skills
 Proven experience as a Call Centre executive or relevant role
 A deep knowledge of the operations of a Call centre department in an organisation
 Good understanding of the current market position of the product to which the customer support service is provided.
 Ability to multi-task, prioritise, and manage time effectively
 Manage organize and implement according to management needs
 Graduation with computer skills mandatory.
 English, Tamil and Hindi speaking is mandatory
 Other languages will be an added advantage